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Updates to the Privacy Policy


Always looking to improve our services, this Privacy Policy may be updated at any time. Therefore, we recommend periodically visiting this page so that you are aware of the changes. If relevant changes are made that require your new consent, we will publish it and request a new approval.


Payment and cancellation of paid plans

Caravela may, from time to time, change the price of the plans, but communicating  in advance any price change so that you can accept or reject the changes in question. Price changes will take effect at the beginning of the next plan subscription period.

Subject to applicable law, you accept the new price by continuing to use Caravela after the price change takes effect. If you do not agree to a price change, you have the right to reject the change by canceling the plan at any time.

If you have any other questions, comments or suggestions regarding this Privacy Policy or the applicable Terms, please contact Caravela:

Privacy Policy


Caravela's Privacy Policy explains how your information and data will be collected and stored through our systems.

The acceptance of our Policy will be made when you access Caravela's services through our website. This will indicate that you are aware of and fully agree with how we will use your information and data. Access to Caravela's information by subscribing to the plans is for the user's private use, not allowing the sharing of this information to third parties.

Remembering that the data you provide us directly will not be shared and will not be used in our products.

How we use your information

All data and information made available by you is treated as confidential, and will only be used for the purposes described here and with your authorization. In this way, we will use your data to:

  • Allow you to access and use all the functionalities of the Caravela website;

  • Communicate with you about products, services, promotions, news, updates and other matters of interest to you;

  • Customize the service to suit your tastes and interests more and more;

  • Comply with legal obligations.

Our business is hosted on the platform. provides us with an online platform that allows us to sell products and services to our customers. Your information may be stored in the database. stores your information on secure servers behind a firewall. complies with PCI DSS (Payment Card Industry Data Security Standards (PCI DSS) rules and is recognized as a Tier 1 vendor. PCI DSS is an information security standard for organizations or businesses that accept credit card payments. This standard helps create a secure environment by improving the quality of cardholder data and reducing credit card fraud. 

contact details

For exchanges, refund requests or other technical support situations, the customer must send their request by email to

Available payment methods 

Caravela works with Wix Payments, a system that ensures transaction security and offers credit card, debit card, bank slip or payment via PIX options.

Purchase Policy

Delivery Policy

​All Caravela products are digital and will be delivered via email shortly after order confirmation. If you have any difficulty viewing or downloading the products,contact.​

Exchange Policy

The deliverables detail the information and scope of the requested report. If you have ordered a product by mistake, contact us immediately to request a replacement order. 

Return and Refund Policy

In case of dissatisfaction with the product received, the customer can request a refund by email within 7 days. After the order, the refund request will be requested within the same period, the refund will obey the rules of the credit card or means of payment made.

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